Shopware, Shopsystem

Customer Support Specialist (f/m/d)

Berlin

Festanstellung

Vollzeit

Solarisbank is a tech company with a full German banking license. Our Banking-as-a-Service platform enables businesses to offer their own financial products. With our straightforward APIs, our partners can access and integrate a wide range of solutions such as digital banking, payments, cards, identification and lending services. As a market leader we are driven by bringing transformational change to the financial services industry.

We love what we do and we love our team. We are 300+ people from over 50 nationalities – a unique blend of techies, fintech enthusiasts, bankers and entrepreneurs from various industries. Our routines are built around genuinely valuing and exchanging different perspectives as well as actively sharing knowledge as we drive our business as a team. We believe and invest in personal growth. Our publicly shared learning framework lays out your career opportunities. In addition, we offer a range of benefits to support your curiosity, health and well-being.

Shopware, Shopsystem

Customer Support Specialist (f/m/d)

Berlin

Festanstellung

Vollzeit

Solarisbank is a tech company with a full German banking license. Our Banking-as-a-Service platform enables businesses to offer their own financial products. With our straightforward APIs, our partners can access and integrate a wide range of solutions such as digital banking, payments, cards, identification and lending services. As a market leader we are driven by bringing transformational change to the financial services industry.

We love what we do and we love our team. We are 300+ people from over 50 nationalities – a unique blend of techies, fintech enthusiasts, bankers and entrepreneurs from various industries. Our routines are built around genuinely valuing and exchanging different perspectives as well as actively sharing knowledge as we drive our business as a team. We believe and invest in personal growth. Our publicly shared learning framework lays out your career opportunities. In addition, we offer a range of benefits to support your curiosity, health and well-being.

Das Angebot an Dich

As a Customer Support Specialist within the Customer Support team, you’ll work together with a group of people that believe our partners and their customers are our top priority. We work closely together with the customer support teams of our partners to ensure seamless problem resolutions, timely communications, and the best in class partner portal that can be worked up. You’ve also got an inside chance to be on the ground floor as we develop a top-notch customer support team, contributing your particular skill set to make our experience the best in the industry.

Deine Aufgaben

  • Acceptance, response and resolution of customer enquiries primarily via e-mail and telephone (no outbound sales)
  • Act as a point of contact for the customer support teams of our partners to ensure transparency and efficient processes
  • Demonstrate a clear understanding of partners’ product and processes
  • Provide training to internal stakeholders and the customer support teams of our partners
  • Close collaboration with internal stakeholders (Operations, Compliance, Partner Management, Partner Onboarding etc.)
  • Participation in unit reviews and team retros
  • Participation and active contribution to team internal projects and optimization measures

Deine Qualifikationen

  • Bachelor’s degree, preferably in economics or equivalent or finished traineeship as bank clerk
  • 2+ years of prior experience in Banking/FinTech, preferably in customer support with direct customer contact
  • Proficiency in German and English, both verbal and in writing
  • Relevant experience in lending business or cards business (with focus on operations) is a strong plus
  • Experience with Jira / Confluence / Outlook is a plus
  • You have a high customer and service orientation
  • You have a flexible, resilient personality
  • Strong problem solving skills, motivated self-starter, self-learner, proactive and partner focused
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