#Customer_Service 📞

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Dezember 20, 2021

Katie Stabler: 2022 CX Trends

Executive Summary

Katie Stabler turned her deep passion for customer care into a profession: As a Certified Customer Experience Professional (CCXP), she founded her own consultancy “Cultivate” in 2020. In this episode, she discusses with Erik Pfannmöller the most important CX trends for 2022. They touch upon the CX differences between small businesses and large companies, between B2C and B2B as well as various industries, but in the end it all comes down to making CX a priority.

0 Min.
geballtes Wissen

Zielgruppe:

Startup, KMU & Corporate
Praxisbezug
90%
Wissensniveau
75%
Zeitlosigkeit
80%

Darum solltest du reinhören

This podcast gives you a good overview of what’s currently going on in the CX sphere and looking into the trends for 2022.

You will learn…

  • the top 4 CX trends for 2022
  • why customer experience is more impactful in some industries than others, but not less important
  • how to keep a small business CX mentality while scaling
  • why time is the new gold in our “Netflix world”
  • how to deliver a better CX for the mundane, transactional tasks
  • why B2B customer service needs to be more proactive and personalized

Kapitel

The Art of Customer Service Podcast covers these topics:

  • from 00:00 | Introduction to the topic
  • from 09:08 | How CX could change after the pandemic
  • from 12:28 | How to create a better CX
  • from 16:38 | B2B & B2C CX
  • from 20:15 | Time is the new gold
  • from 24:59 | Standing out of the crowd
  • from 33:27 | Summary

 

Du wirst verbunden… Hallo, wie können wir dir weiterhelfen? Für erstklassigen Kundenservice klicke bitte den Play-Button von „The Art of Customer Service”. Folge dann den Anweisungen von Erik Pfannmöller und seinen Gästen. Sie weisen dich ein in Praxis, Tools und Techniken rund um das Thema Kundenservice. Für weitere Fragen wende dich bitte an unsere zahlreichen Shows im digital kompakt Universum.

#Customer_Service 📞

|

Dezember 20, 2021

Katie Stabler: 2022 CX Trends

Executive Summary

Katie Stabler turned her deep passion for customer care into a profession: As a Certified Customer Experience Professional (CCXP), she founded her own consultancy “Cultivate” in 2020. In this episode, she discusses with Erik Pfannmöller the most important CX trends for 2022. They touch upon the CX differences between small businesses and large companies, between B2C and B2B as well as various industries, but in the end it all comes down to making CX a priority.

Zielgruppe:

Startup, KMU & Corporate

Dauer:

0 Min.
geballtes Wissen
Praxisbezug
90%
Wissensniveau
75%
Zeitlosigkeit
80%

Darum solltest du reinhören

Kapitel

This podcast gives you a good overview of what’s currently going on in the CX sphere and looking into the trends for 2022.

You will learn…

  • the top 4 CX trends for 2022
  • why customer experience is more impactful in some industries than others, but not less important
  • how to keep a small business CX mentality while scaling
  • why time is the new gold in our “Netflix world”
  • how to deliver a better CX for the mundane, transactional tasks
  • why B2B customer service needs to be more proactive and personalized

The Art of Customer Service Podcast covers these topics:

  • from 00:00 | Introduction to the topic
  • from 09:08 | How CX could change after the pandemic
  • from 12:28 | How to create a better CX
  • from 16:38 | B2B & B2C CX
  • from 20:15 | Time is the new gold
  • from 24:59 | Standing out of the crowd
  • from 33:27 | Summary

 

Alle Folgen

#Customer_Service 📞

als Playlist

Über das Format

Du wirst verbunden… Hallo, wie können wir dir weiterhelfen? Für erstklassigen Kundenservice klicke bitte den Play-Button von „The Art of Customer Service”. Folge dann den Anweisungen von Erik Pfannmöller und seinen Gästen. Sie weisen dich ein in Praxis, Tools und Techniken rund um das Thema Kundenservice. Für weitere Fragen wende dich bitte an unsere zahlreichen Shows im digital kompakt Universum.
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