Katie Stabler turned her deep passion for customer care into a profession: As a Certified Customer Experience Professional (CCXP), she founded her own consultancy “Cultivate” in 2020. In this episode, she discusses with Erik Pfannmöller the most important CX trends for 2022. They touch upon the CX differences between small businesses and large companies, between B2C and B2B as well as various industries, but in the end it all comes down to making CX a priority.
Zielgruppe:
This podcast gives you a good overview of what’s currently going on in the CX sphere and looking into the trends for 2022.
You will learn…
The Art of Customer Service Podcast covers these topics:
Katie Stabler turned her deep passion for customer care into a profession: As a Certified Customer Experience Professional (CCXP), she founded her own consultancy “Cultivate” in 2020. In this episode, she discusses with Erik Pfannmöller the most important CX trends for 2022. They touch upon the CX differences between small businesses and large companies, between B2C and B2B as well as various industries, but in the end it all comes down to making CX a priority.
Zielgruppe:
Dauer:
This podcast gives you a good overview of what’s currently going on in the CX sphere and looking into the trends for 2022.
You will learn…
The Art of Customer Service Podcast covers these topics:
