Customer service agents are driven by their ability to help customers and make them happy. But what if there are so many obstacles put in their way which make it more cumbersome than it should be? In this episode, Erik Pfannmöller talks to Carl Hye Thaisen, co-founder and Chief Product Officer at helphouse, about what it takes to make agents love their job (again), resulting not only in happier agents, but also happier customers.
Zielgruppe:
This podcast gives you a good overview if there is a dependency on happy agents and happy customers.
You will learn…
The Art of Customer Service Podcast covers these topics:
Customer service agents are driven by their ability to help customers and make them happy. But what if there are so many obstacles put in their way which make it more cumbersome than it should be? In this episode, Erik Pfannmöller talks to Carl Hye Thaisen, co-founder and Chief Product Officer at helphouse, about what it takes to make agents love their job (again), resulting not only in happier agents, but also happier customers.
Zielgruppe:
Dauer:
This podcast gives you a good overview if there is a dependency on happy agents and happy customers.
You will learn…
The Art of Customer Service Podcast covers these topics:
