#Customer_Service 📞

|

Mai 25, 2021

Happy agents = happy customers?

Executive Summary

Customer service agents are driven by their ability to help customers and make them happy. But what if there are so many obstacles put in their way which make it more cumbersome than it should be? In this episode, Erik Pfannmöller talks to Carl Hye Thaisen, co-founder and Chief Product Officer at helphouse, about what it takes to make agents love their job (again), resulting not only in happier agents, but also happier customers.

0 Min.
geballtes Wissen

Zielgruppe:

Startup, KMU & Corporate
Praxisbezug
90%
Wissensniveau
75%
Zeitlosigkeit
80%

Darum solltest du reinhören

This podcast gives you a good overview if there is a dependency on happy agents and happy customers.

You will learn…

  • …how insufficient data availability and dull repetitive work leads to agent frustration.
  • …why providing the right information at the right time is crucial and will reduce the time spent on tickets.
  • …how agent and customer happiness are interdependent and why this golden circle can easily break.
  • …how the right automation tools will boost customer service agents’ productivity and satisfaction.
  • …how employee experience (EX) correlates to customer experience (CX).
  • …why agents should have enough time to make “love calls” to their customers, instead of just.

Kapitel

The Art of Customer Service Podcast covers these topics:

  • from 00:00 | Introduction to the topic
  • from 05:59 | What makes agents happy?
  • from 13:48 | Is there a correlation between agent satisfaction and customer satisfaction?
  • from 18:54 | How to make remote work viable in customer service
Du wirst verbunden… Hallo, wie können wir dir weiterhelfen? Für erstklassigen Kundenservice klicke bitte den Play-Button von „The Art of Customer Service”. Folge dann den Anweisungen von Erik Pfannmöller und seinen Gästen. Sie weisen dich ein in Praxis, Tools und Techniken rund um das Thema Kundenservice. Für weitere Fragen wende dich bitte an unsere zahlreichen Shows im digital kompakt Universum.

#Customer_Service 📞

|

Mai 25, 2021

Happy agents = happy customers?

Executive Summary

Customer service agents are driven by their ability to help customers and make them happy. But what if there are so many obstacles put in their way which make it more cumbersome than it should be? In this episode, Erik Pfannmöller talks to Carl Hye Thaisen, co-founder and Chief Product Officer at helphouse, about what it takes to make agents love their job (again), resulting not only in happier agents, but also happier customers.

Zielgruppe:

Startup, KMU & Corporate

Dauer:

0 Min.
geballtes Wissen
Praxisbezug
90%
Wissensniveau
75%
Zeitlosigkeit
80%

Darum solltest du reinhören

Kapitel

This podcast gives you a good overview if there is a dependency on happy agents and happy customers.

You will learn…

  • …how insufficient data availability and dull repetitive work leads to agent frustration.
  • …why providing the right information at the right time is crucial and will reduce the time spent on tickets.
  • …how agent and customer happiness are interdependent and why this golden circle can easily break.
  • …how the right automation tools will boost customer service agents’ productivity and satisfaction.
  • …how employee experience (EX) correlates to customer experience (CX).
  • …why agents should have enough time to make “love calls” to their customers, instead of just.

The Art of Customer Service Podcast covers these topics:

  • from 00:00 | Introduction to the topic
  • from 05:59 | What makes agents happy?
  • from 13:48 | Is there a correlation between agent satisfaction and customer satisfaction?
  • from 18:54 | How to make remote work viable in customer service

Alle Folgen

#Customer_Service 📞

als Playlist

Über das Format

Du wirst verbunden… Hallo, wie können wir dir weiterhelfen? Für erstklassigen Kundenservice klicke bitte den Play-Button von „The Art of Customer Service”. Folge dann den Anweisungen von Erik Pfannmöller und seinen Gästen. Sie weisen dich ein in Praxis, Tools und Techniken rund um das Thema Kundenservice. Für weitere Fragen wende dich bitte an unsere zahlreichen Shows im digital kompakt Universum.
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