Esteban Kolsky, Head of Product (SAP CX Customer Service and Sales), knows customer service from top to bottom – from B2C to B2B. Talking to Erik Pfannmöller in this episode, they take a deep dive into the relation of both approaches and what it takes to deliver the right solution matched to your customers’ expectations. In the end it is all about personalization, speed and efficiency.
Zielgruppe:
This podcast gives you a good overview of the importance of customer service in B2B.
You will learn…
The Art of Customer Service Podcast covers these topics around the similarities and differences between B2B and B2C customer service:
Esteban Kolsky, Head of Product (SAP CX Customer Service and Sales), knows customer service from top to bottom – from B2C to B2B. Talking to Erik Pfannmöller in this episode, they take a deep dive into the relation of both approaches and what it takes to deliver the right solution matched to your customers’ expectations. In the end it is all about personalization, speed and efficiency.
Zielgruppe:
Dauer:
This podcast gives you a good overview of the importance of customer service in B2B.
You will learn…
The Art of Customer Service Podcast covers these topics around the similarities and differences between B2B and B2C customer service:
