Sophia Kuhl, managing director at HHL DIGITAL SPACE, a start-up incubator for digital business models, has worked for tech giants such as IBM and Amazon Web Services (AWS). Talking to Erik Pfannmöller in this episode, they discuss why companies have to be obsessed with their customers to be successful and how to achieve such a culture. Sophia highlights that this is a team effort and a company needs to create a holistic strategy, yet customer service is the most important part of it.
Zielgruppe:
This podcast gives you a good overview of the topic of a customer-obsessed company culture.
You will learn…
The Art of Customer Service Podcast covers these topics:
Sophia Kuhl, managing director at HHL DIGITAL SPACE, a start-up incubator for digital business models, has worked for tech giants such as IBM and Amazon Web Services (AWS). Talking to Erik Pfannmöller in this episode, they discuss why companies have to be obsessed with their customers to be successful and how to achieve such a culture. Sophia highlights that this is a team effort and a company needs to create a holistic strategy, yet customer service is the most important part of it.
Zielgruppe:
Dauer:
This podcast gives you a good overview of the topic of a customer-obsessed company culture.
You will learn…
The Art of Customer Service Podcast covers these topics:
