The Art of Customer Service

#

16

|

Februar 22, 2021

How to create a customer-obsessed company culture [ENG]

Executive Summary

Sophia Kuhl, managing director at HHL DIGITAL SPACE, a start-up incubator for digital business models, has worked for tech giants such as IBM and Amazon Web Services (AWS). Talking to Erik Pfannmöller in this episode, they discuss why companies have to be obsessed with their customers to be successful and how to achieve such a culture. Sophia highlights that this is a team effort and a company needs to create a holistic strategy, yet customer service is the most important part of it.

0 Min.
geballtes Wissen

Zielgruppe:

Startup, KMU & Corporate
Praxisbezug
90%
Wissensniveau
75%
Zeitlosigkeit
80%

Darum solltest du reinhören

This podcast gives you a good overview of the topic of a customer-obsessed company culture.

You will learn…

  • …why you have to put the customer first even if that means that you have to sacrifice other
  •     important things
  • …why you can only become successful as a business when your customers are successful
  • …why customer success needs to be a cross-departmental team effort
  • …why the go-to-market strategy should be customer-centric and not product-centric
  • …how negative customer feedback can drive your business
  • …how even big companies can stay close to their customers to not lose their competitive
  •    advantage
  • …what microbes and polar bears have to do with customer-centricity

Kapitel

The Art of Customer Service Podcast covers these topics:

  • from 00:00 | Introduction to the topic
  • from 04:34 | Long term orientation of companies
  • from 11:12 | It’s about making customers happy
  • from 18:03 | How important feedback is, when it comes to better customer service
  • from 27:48 | Using tools like Social Media to handle feedback
  • from 32:25 | Being customer obsessed

 

Alle Episoden

Du wirst verbunden… Hallo, wie können wir dir weiterhelfen? Für erstklassigen Kundenservice klicke bitte den Play-Button von „The Art of Customer Service”. Folge dann den Anweisungen von Erik Pfannmöller und seinen Gästen. Sie weisen dich ein in Praxis, Tools und Techniken rund um das Thema Kundenservice. Für weitere Fragen wende dich bitte an unsere zahlreichen Shows im digital kompakt Universum.

digital kompakt, Amazon Music

The Art of Customer Service

#

16

|

Februar 22, 2021

How to create a customer-obsessed company culture [ENG]

Executive Summary

Sophia Kuhl, managing director at HHL DIGITAL SPACE, a start-up incubator for digital business models, has worked for tech giants such as IBM and Amazon Web Services (AWS). Talking to Erik Pfannmöller in this episode, they discuss why companies have to be obsessed with their customers to be successful and how to achieve such a culture. Sophia highlights that this is a team effort and a company needs to create a holistic strategy, yet customer service is the most important part of it.

Zielgruppe:

Startup, KMU & Corporate

Dauer:

0 Min.
geballtes Wissen
Praxisbezug
90%
Wissensniveau
75%
Zeitlosigkeit
80%

Darum solltest du reinhören

Kapitel

This podcast gives you a good overview of the topic of a customer-obsessed company culture.

You will learn…

  • …why you have to put the customer first even if that means that you have to sacrifice other
  •     important things
  • …why you can only become successful as a business when your customers are successful
  • …why customer success needs to be a cross-departmental team effort
  • …why the go-to-market strategy should be customer-centric and not product-centric
  • …how negative customer feedback can drive your business
  • …how even big companies can stay close to their customers to not lose their competitive
  •    advantage
  • …what microbes and polar bears have to do with customer-centricity

The Art of Customer Service Podcast covers these topics:

  • from 00:00 | Introduction to the topic
  • from 04:34 | Long term orientation of companies
  • from 11:12 | It’s about making customers happy
  • from 18:03 | How important feedback is, when it comes to better customer service
  • from 27:48 | Using tools like Social Media to handle feedback
  • from 32:25 | Being customer obsessed

 

Alle Folgen

The Art of Customer Service

als Playlist

Alle Episoden

The Art of Customer Service

Über das Format

Du wirst verbunden… Hallo, wie können wir dir weiterhelfen? Für erstklassigen Kundenservice klicke bitte den Play-Button von „The Art of Customer Service”. Folge dann den Anweisungen von Erik Pfannmöller und seinen Gästen. Sie weisen dich ein in Praxis, Tools und Techniken rund um das Thema Kundenservice. Für weitere Fragen wende dich bitte an unsere zahlreichen Shows im digital kompakt Universum.

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