Jörg Heinemann, Principal Innovation & Digitalisation at OTTO, is passionate about conversational commerce and talks to Erik Pfannmöller about the future of voice in customer service. OTTO, one of the world’s biggest e-commerce companies, was an early adopter of smart devices and voice assistants for service and later sales. For the future, Jörg Heinemann envisions customers to have the same great experience seamlessly across all channels.
Zielgruppe:
This podcast gives you a good overview on the role of voice and digital assistants in customer support.
You will learn…
The Art of Customer Service Podcast covers these topics:
Jörg Heinemann, Principal Innovation & Digitalisation at OTTO, is passionate about conversational commerce and talks to Erik Pfannmöller about the future of voice in customer service. OTTO, one of the world’s biggest e-commerce companies, was an early adopter of smart devices and voice assistants for service and later sales. For the future, Jörg Heinemann envisions customers to have the same great experience seamlessly across all channels.
Zielgruppe:
Dauer:
This podcast gives you a good overview on the role of voice and digital assistants in customer support.
You will learn…
The Art of Customer Service Podcast covers these topics:
