The Art of Customer Service

#

17

|

März 22, 2021

RingCentral: Remote Work and Customer Service [ENG]

Executive Summary

It’s been a year now that most companies have gone remote due to the global pandemic. How did this affect working in customer service? It’s not a typical anniversary and not a reason to celebrate, but a lot has changed in the past year when people were forced to stay at home due to the global pandemic. In this episode, Julien Rio, CX expert and Marketing Director at RingCentral, and Erik Pfannmöller have a retrospective discussion on how this event has transformed the employee experience and the way companies work.

0 Min.
geballtes Wissen

Zielgruppe:

Startup, KMU & Corporate
Praxisbezug
90%
Wissensniveau
75%
Zeitlosigkeit
80%

Darum solltest du reinhören

This podcast gives you a good overview on how the global pandemic has transformed the employee experience and the way companies work.

You will learn…

  • …how RingCentral manages to work remotely using their own tools
  • …why work from home will turn into work from anywhere and companies will switch to a hybrid model
  • …how to work with a distributed team, build trust and empower employees
  • …how automation and remote work will change the way agents work in the future
  • …why automation won’t kill contact centers, but empowers companies, agents and customers
  • …why cloud systems are replacing hardware
  • …how remote work diversifies teams
  • …why some people might still want to go back to the office

Kapitel

The Art of Customer Service Podcast covers these topics:

  • from 00:00 | Introduction to the topic
  • from 04:25 | How has work changed over the past year for RingCentral?
  • from 07:28 | Are on-premise systems a thing of the past?
  • from 12:59 | How do you build a sustainable remote work environment?
  • from 20:00 | In what way will the work of agents change?
  • from 25:27 | What role will automation play?

 

Alle Episoden

Du wirst verbunden… Hallo, wie können wir dir weiterhelfen? Für erstklassigen Kundenservice klicke bitte den Play-Button von „The Art of Customer Service”. Folge dann den Anweisungen von Erik Pfannmöller und seinen Gästen. Sie weisen dich ein in Praxis, Tools und Techniken rund um das Thema Kundenservice. Für weitere Fragen wende dich bitte an unsere zahlreichen Shows im digital kompakt Universum.

digital kompakt, Amazon Music

The Art of Customer Service

#

17

|

März 22, 2021

RingCentral: Remote Work and Customer Service [ENG]

Executive Summary

It’s been a year now that most companies have gone remote due to the global pandemic. How did this affect working in customer service? It’s not a typical anniversary and not a reason to celebrate, but a lot has changed in the past year when people were forced to stay at home due to the global pandemic. In this episode, Julien Rio, CX expert and Marketing Director at RingCentral, and Erik Pfannmöller have a retrospective discussion on how this event has transformed the employee experience and the way companies work.

Zielgruppe:

Startup, KMU & Corporate

Dauer:

0 Min.
geballtes Wissen
Praxisbezug
90%
Wissensniveau
75%
Zeitlosigkeit
80%

Darum solltest du reinhören

Kapitel

This podcast gives you a good overview on how the global pandemic has transformed the employee experience and the way companies work.

You will learn…

  • …how RingCentral manages to work remotely using their own tools
  • …why work from home will turn into work from anywhere and companies will switch to a hybrid model
  • …how to work with a distributed team, build trust and empower employees
  • …how automation and remote work will change the way agents work in the future
  • …why automation won’t kill contact centers, but empowers companies, agents and customers
  • …why cloud systems are replacing hardware
  • …how remote work diversifies teams
  • …why some people might still want to go back to the office

The Art of Customer Service Podcast covers these topics:

  • from 00:00 | Introduction to the topic
  • from 04:25 | How has work changed over the past year for RingCentral?
  • from 07:28 | Are on-premise systems a thing of the past?
  • from 12:59 | How do you build a sustainable remote work environment?
  • from 20:00 | In what way will the work of agents change?
  • from 25:27 | What role will automation play?

 

Alle Folgen

The Art of Customer Service

als Playlist

Alle Episoden

The Art of Customer Service

Über das Format

Du wirst verbunden… Hallo, wie können wir dir weiterhelfen? Für erstklassigen Kundenservice klicke bitte den Play-Button von „The Art of Customer Service”. Folge dann den Anweisungen von Erik Pfannmöller und seinen Gästen. Sie weisen dich ein in Praxis, Tools und Techniken rund um das Thema Kundenservice. Für weitere Fragen wende dich bitte an unsere zahlreichen Shows im digital kompakt Universum.

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