It’s been a year now that most companies have gone remote due to the global pandemic. How did this affect working in customer service? It’s not a typical anniversary and not a reason to celebrate, but a lot has changed in the past year when people were forced to stay at home due to the global pandemic. In this episode, Julien Rio, CX expert and Marketing Director at RingCentral, and Erik Pfannmöller have a retrospective discussion on how this event has transformed the employee experience and the way companies work.
Zielgruppe:
This podcast gives you a good overview on how the global pandemic has transformed the employee experience and the way companies work.
You will learn…
The Art of Customer Service Podcast covers these topics:
It’s been a year now that most companies have gone remote due to the global pandemic. How did this affect working in customer service? It’s not a typical anniversary and not a reason to celebrate, but a lot has changed in the past year when people were forced to stay at home due to the global pandemic. In this episode, Julien Rio, CX expert and Marketing Director at RingCentral, and Erik Pfannmöller have a retrospective discussion on how this event has transformed the employee experience and the way companies work.
Zielgruppe:
Dauer:
This podcast gives you a good overview on how the global pandemic has transformed the employee experience and the way companies work.
You will learn…
The Art of Customer Service Podcast covers these topics:
