The Art of Customer Service

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22

|

August 30, 2021

Salesupply: From ouch to wow

Executive Summary

To outsource or not to outsource? This is the question for many businesses, especially when you’re growing and internationalizing. For Henning Heesen, co-founder of Salesupply, the answer is a clear yes to outsourcing your customer service. He talks to Erik Pfannmöller about how outsourced call centers deliver a great service experience by creating a personal and emotional connection with the customer – no matter the language. Thinking about outsourcing, the first argument for it is always saving costs, but in Hennings opinion it should be all about providing better quality.

0 Min.
geballtes Wissen

Zielgruppe:

Startup, KMU & Corporate
Praxisbezug
90%
Wissensniveau
75%
Zeitlosigkeit
80%

Darum solltest du reinhören

This podcast gives you a good overview of how you can outsource your customer service.

You will learn…

  • …how Salesupply became a eCommerce fulfilment and call center success story
  • …why having local people with local knowledge is essential for local success
  • …how to overcome the challenge of internationalization in eCommerce
  • …why a product complaint is a chance to win a customer over for a lifetime
  • …what it means to pursue the approach “from ouch make wow”
  • …why customer complaints should be read from bottom to top
  • …what advantages the combination of customer service and logistics can bring
  • …under which circumstances outsourcing is a superior method

Kapitel

The Art of Customer Service Podcast covers these topics:

  • from 00:00 | Introduction to the topic
  • from 05:14 | How does Salesupply fit into the outsourcing market?
  • from 09:33 | From ouch to wow
  • from 16:45 | What makes the combination of customer service and logistics unique?
  • from 20:12 | Outsourcing vs. In-house

Alle Episoden

Du wirst verbunden… Hallo, wie können wir dir weiterhelfen? Für erstklassigen Kundenservice klicke bitte den Play-Button von „The Art of Customer Service”. Folge dann den Anweisungen von Erik Pfannmöller und seinen Gästen. Sie weisen dich ein in Praxis, Tools und Techniken rund um das Thema Kundenservice. Für weitere Fragen wende dich bitte an unsere zahlreichen Shows im digital kompakt Universum.

The Art of Customer Service

#

22

|

August 30, 2021

Salesupply: From ouch to wow

Executive Summary

To outsource or not to outsource? This is the question for many businesses, especially when you’re growing and internationalizing. For Henning Heesen, co-founder of Salesupply, the answer is a clear yes to outsourcing your customer service. He talks to Erik Pfannmöller about how outsourced call centers deliver a great service experience by creating a personal and emotional connection with the customer – no matter the language. Thinking about outsourcing, the first argument for it is always saving costs, but in Hennings opinion it should be all about providing better quality.

Zielgruppe:

Startup, KMU & Corporate

Dauer:

0 Min.
geballtes Wissen
Praxisbezug
90%
Wissensniveau
75%
Zeitlosigkeit
80%

Darum solltest du reinhören

Kapitel

This podcast gives you a good overview of how you can outsource your customer service.

You will learn…

  • …how Salesupply became a eCommerce fulfilment and call center success story
  • …why having local people with local knowledge is essential for local success
  • …how to overcome the challenge of internationalization in eCommerce
  • …why a product complaint is a chance to win a customer over for a lifetime
  • …what it means to pursue the approach “from ouch make wow”
  • …why customer complaints should be read from bottom to top
  • …what advantages the combination of customer service and logistics can bring
  • …under which circumstances outsourcing is a superior method

The Art of Customer Service Podcast covers these topics:

  • from 00:00 | Introduction to the topic
  • from 05:14 | How does Salesupply fit into the outsourcing market?
  • from 09:33 | From ouch to wow
  • from 16:45 | What makes the combination of customer service and logistics unique?
  • from 20:12 | Outsourcing vs. In-house

Alle Folgen

The Art of Customer Service

als Playlist

Alle Episoden

The Art of Customer Service

Über das Format

Du wirst verbunden… Hallo, wie können wir dir weiterhelfen? Für erstklassigen Kundenservice klicke bitte den Play-Button von „The Art of Customer Service”. Folge dann den Anweisungen von Erik Pfannmöller und seinen Gästen. Sie weisen dich ein in Praxis, Tools und Techniken rund um das Thema Kundenservice. Für weitere Fragen wende dich bitte an unsere zahlreichen Shows im digital kompakt Universum.
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