#Customer_Service 📞

|

Oktober 25, 2021

Microsoft: The Value of Customer Feedback

Executive Summary

“Every feedback is a gift”. This is how Cindy Engelmann, Customer & Partner Experience Manager at Microsoft Germany, sees customer feedback. But how do you decide which feedback to act on, how do you share it with other teams and lastly: how do you close the loop with your customer after processing their feedback internally? In this episode, Erik discusses the value of feedback with Cindy, looking at how Microsoft incorporates it in their company culture and how this adds to the overall customer experience.

0 Min.
geballtes Wissen

Zielgruppe:

Startup, KMU & Corporate
Praxisbezug
90%
Wissensniveau
75%
Zeitlosigkeit
80%

Darum solltest du reinhören

This podcast gives you a good overview of the importance of anticipating your customers’ needs.

You will learn…

  • …about Microsoft’s five principles for great customer experience
  • …why customer experience is about anticipating the unsaid needs of customers
  • …how Microsoft is using a satisfaction predictor software to check in on their customer’s current state and take actions
  • …why Microsoft pursues a learn-it-all culture and feedback-driven mindset
  • …how Microsoft classifies valuable and invaluable feedback – and how they act on it

Kapitel

The Art of Customer Service Podcast covers these topics:

  • from 00:00 | Introduction to the topic
  • from 03:20 | How to define great customer experience
  • from 07:38 | The importance of customer experience
  • from 12:20 | Customer Feedback Analysis
  • from 19:57 | How to distinguish valuable from invaluable feedback
  • from 26:06 | Good and bad feedback: what to look out for
  • from 31:28 | The most valuable feedback

 

Du wirst verbunden… Hallo, wie können wir dir weiterhelfen? Für erstklassigen Kundenservice klicke bitte den Play-Button von „The Art of Customer Service”. Folge dann den Anweisungen von Erik Pfannmöller und seinen Gästen. Sie weisen dich ein in Praxis, Tools und Techniken rund um das Thema Kundenservice. Für weitere Fragen wende dich bitte an unsere zahlreichen Shows im digital kompakt Universum.

#Customer_Service 📞

|

Oktober 25, 2021

Microsoft: The Value of Customer Feedback

Executive Summary

“Every feedback is a gift”. This is how Cindy Engelmann, Customer & Partner Experience Manager at Microsoft Germany, sees customer feedback. But how do you decide which feedback to act on, how do you share it with other teams and lastly: how do you close the loop with your customer after processing their feedback internally? In this episode, Erik discusses the value of feedback with Cindy, looking at how Microsoft incorporates it in their company culture and how this adds to the overall customer experience.

Zielgruppe:

Startup, KMU & Corporate

Dauer:

0 Min.
geballtes Wissen
Praxisbezug
90%
Wissensniveau
75%
Zeitlosigkeit
80%

Darum solltest du reinhören

Kapitel

This podcast gives you a good overview of the importance of anticipating your customers’ needs.

You will learn…

  • …about Microsoft’s five principles for great customer experience
  • …why customer experience is about anticipating the unsaid needs of customers
  • …how Microsoft is using a satisfaction predictor software to check in on their customer’s current state and take actions
  • …why Microsoft pursues a learn-it-all culture and feedback-driven mindset
  • …how Microsoft classifies valuable and invaluable feedback – and how they act on it

The Art of Customer Service Podcast covers these topics:

  • from 00:00 | Introduction to the topic
  • from 03:20 | How to define great customer experience
  • from 07:38 | The importance of customer experience
  • from 12:20 | Customer Feedback Analysis
  • from 19:57 | How to distinguish valuable from invaluable feedback
  • from 26:06 | Good and bad feedback: what to look out for
  • from 31:28 | The most valuable feedback

 

Alle Folgen

#Customer_Service 📞

als Playlist

Über das Format

Du wirst verbunden… Hallo, wie können wir dir weiterhelfen? Für erstklassigen Kundenservice klicke bitte den Play-Button von „The Art of Customer Service”. Folge dann den Anweisungen von Erik Pfannmöller und seinen Gästen. Sie weisen dich ein in Praxis, Tools und Techniken rund um das Thema Kundenservice. Für weitere Fragen wende dich bitte an unsere zahlreichen Shows im digital kompakt Universum.
Suche etwas
Schliessen

Direkt reinhören: